SERVICE & SUPPORT
We have a team of educated technicians strategically located throughout the country. Our factory-trained team is deployed for installations, service requests, in-field upgrades, periodic maintenance and much more. Factory-trained Technicians
Select, Co-Pay and Platinum Service Contracts are available to suit business needs based on experience, operations, and your future business goals. Service Contracts
Training Workshops
The Training Workshops at our Customer Experience Center provide our users with the opportunity to take part in an intimate overview of their printer model with operator, applications and maintenance training – all with a hands-on approach. There are also options for on-site training at your facility.
The Vanguard Technical Assistance Center (VTAC) offers: Multi-level remote support to maximize customer uptime Phone support with dedicated, factory-trained service engineers The right experience levels to handle all cases
Customer Portal, available to all our users, contains: • Access to over 100 self-help technical bulletins & procedures
• Links for color management and best practices • Supporting video supplements where possible • Printer maintenance schedule and continued development to this database
470.326.3790 Ext. 2201
contract.sales.us@durst-group.com
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SERVICE & SUPPORT
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